Refund policy

Refund & Returns Policy

We want every customer to receive their watch in the condition and quality described on our website. Please read our returns policy carefully before making a purchase.

No Refunds for Change of Mind

All sales are final. We do not offer refunds or returns if you simply change your mind, no longer want the item, order the wrong item, or decide that the watch is not suitable for you.

Items Significantly Not as Described

A return and refund may be accepted if the watch you receive is significantly different from the description or photos provided on our website.

You must contact us within 14 days of receiving your order if you believe the watch is significantly not as described.

The item must be returned in the condition in which it was received. We may request photographs or other information to assess the issue before approving a return.

Damage During Transit

If your watch arrives broken, damaged, or otherwise damaged during transit, please contact us as soon as possible and within 14 days of delivery.

Please provide clear photographs of the watch, packaging, and any visible damage. This allows us to assess the issue and determine the appropriate resolution.

Return Approval

Returns are not automatically accepted. We will review each case individually and confirm whether the item qualifies for a return and refund under this policy.

If your return is approved, we will provide instructions for returning the watch.

Any item returned without prior approval may not be accepted.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If the return is approved, the applicable refund will be issued to the original payment method.

We reserve the right to refuse a refund where the item does not meet the conditions outlined above.

Contact Us

If you believe your order qualifies for a return under this policy, please contact us within 14 days of receiving your order with your order number and details of the issue.